Managers and supervisors quickly learn the difference between a boss and a leader. A boss demands submission to the authority in his title and he issues compliance with his instructions. Employees working for a boss live in almost constant fear of punishment or termination. Leaders, however, inspire employees’ respect, loyalty, and devotion because they help workers feel pride and ownership in their work. The best leaders understand exactly how they serve their followers. Some of South Africa’s most effective corporate and professional leaders speak Tswana in the workplace because common language promotes a sense of common cause. When leaders take initiative to learn and speak Tswana in the workplace, they prove their respect for and understanding with their employees. In addition, effective leaders very quickly discover that, when they speak Tswana in the workplace, efficiency and productivity increase while accidents and non-attendance decrease.
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