Workers speak Zulu. Managers do not speak Zulu. Problems arise. When a manager wants to implement a new procedure, how does he communicate the details if he has not taken time to learn to speak Zulu? When a manager wants to discipline an employee for violating one of the company’s rules or ignoring the safety standards, how does he communicate the importance of compliance if he does not speak Zulu? How does a leader motivate his tired workers to greater achievement if he cannot communicate with them in language they understand? How does a leader congratulate and reward his workers when he cannot make his praise understood? In the very worst case, how can a manager make certain his employees are loyal and motivated when he has not taken initiative to learn to speak Zulu? In order to build a solid, productive, motivated workforce, managers should learn to speak Zulu.
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