One of South Africa ’s most important Sector Education and Training Authorities (SETAs), Bank SETA characterizes itself as an “Investor in People.” Transformation includes promotion of educational, economic, and cultural equity with respect for the value of diversity. People development signifies the wide range of educational programs SETA develops and monitors in concert with its business and educational partners. Bank SETA guarantees courses’ and teachers’ strict compliance with the National Qualifications Framework. Like all other SETAs, Bank SETA does not provide training; instead, it contracts with, certifies, and monitors performance of training providers, who must demonstrate by students’ learning outcomes that they have satisfied Bank SETA’s and NQF’s requirements. Advancing the industry’s position depends on educating and empowering a literate, numerate workforce.