The services industry in South Africa is always criticised for the low level of service that they offer. It is imperative that employees in this sector receive training and development to improve these service levels to meet with international standards. The Adult Basic Education and Training (ABET) programme is aimed at providing basic as well as value added skills to employees in the services industry. The Services SETA provides funding to employers to incentivise them to offer skills training to their employees through the ABET process. An ABET facilitator can be registered with the SETA or an external facilitator can be used as long as the accredited with UMALUSI or ETQA.